Items must be shipped back to the Vendor at any time within fourteen (14) calendar days after the date the products are received by the customer. However, if the customer did not receive the goods because of absence from the delivery destination address or failure to input the correct address, that date would be the date on which the delivery attempt was first made. Please note that the customer must ship the goods to a location designated by the Vendor within three (3) days after the return request is raised to LamboCellar.
Returns & Refunds
- Discounted/Promotion items are final and cannot be returned, refund or exchanged.
- Please note that unsealed products are considered sold and are not eligible for return and/or refund.
- Any request for a return and/or refund is subjected to the following terms and conditions:
- The items are damaged in transit before arriving at your doorstep.
- The items that arrived in your mail are not the ones that you originally ordered.
- The items are spoiled, contaminated or otherwise not consumable.
NOTE: For wines, corked bottles sent back to us should still have their original contents, with 80% full – this will help our assessment of the product. If content less than 80% bottles will not be eligible for replacement/refund.
LamboCellar Refund Policy
Refund Process:
- Please take note that the returned item(s) needs to be returned to our vendor within fourteen (14) calendar days
- LamboCellar reserves the right to withhold any refunds if your original item has not reached our vendor.
- Customers are required to return the item(s) via Standard Courier
- An evaluation process may take 2 -3 business days or more, depending on a case-by-case basis
- A refund process is successful after the item has undergone an evaluation process by the dispute team.
- Customers will be notified by email / SMS / app alerts once the evaluation is completed
- If you opt for a refund via your original payment method, the refund value will be apportioned according to the amount paid via store credits.
- Voucher codes cannot be re-issued and are non-refundable. If you return an item that was purchased using a voucher code, only the final paid price (after discount) will be refunded via store credit.
- Any refunded store credit that is used on a new order (including exchange orders), can only be refunded as store credit - even if a different refund method is selected.
