You may visit LamboCellar website at any time without providing your identity or revealing any personal information about yourself. However, when you visit our website, we may collect and store your computer and connection information, statistics on page views, traffic to and from LamboCellar, ad data, IP address and standard web log information and information from other companies, such as demographic and navigation data.
In order for you to actively participate in LamboCellar’s services, we do require you to provide your personal information and once you provide us with your required personal information, you are no longer anonymous. In providing us with your personal information, you hereby consent to the transfer and storage of such information on our servers.
In connection with your registration and use of LamboCellar, we may collect and store the following personal information:
- email address, physical contact information, the date of birth and gender information, and (depending on the service used) sometimes financial information, such as credit card or bank account numbers
- transactional information based on your activities on the Website
- postage, billing, and other information you provide to purchase or dispatch an item
- community discussions, chats, dispute resolution, correspondence through our Website, and correspondence sent to us.
- other information from your interaction with our Website, services, content and advertising, including computer and connection information, statistics on page views, traffic to and from the Website, ad data, IP address and standard web log information.
- additional information we ask you to submit to authenticate yourself or if we believe you are violating site policies (for example, we may ask you to send us an ID or bill to verify your address, or to answer additional questions online to help verify your identity or ownership of an item you list)
- information from other companies, such as demographic and navigation data.
- other supplemental information from third parties (for example, if you incur a debt to the Company, we will generally conduct a credit check by obtaining additional information about you from a credit bureau, as permitted by law)
All personal data shall be provided by you voluntarily unless where it is indicated as mandatory. Where the personal data is mandatory to be provided, failure to provide such information may result in Company not being able to process your request.
Use of Data
Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. You agree that we may use your personal information to:
- Provide the services and customer support you request
- Resolve disputes, collect fees, and troubleshoot problems
- Prevent potentially prohibited or illegal activities, and enforce our User Terms and Conditions
- Customize, measure, and improve our services, content, and advertising
- Tell you about our services and those of our corporate family
- Send you targeted marketing, service updates, and promotional offers
- Compare information for accuracy, and verify it with third parties
- Provide aggregate information to our partners about our users (e.g. 500 men under age 30 have viewed this item) without disclosing information about identifiable individuals
We don't sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your information with information we collect from other companies and use it to improve and personalize our services, content, and advertising. If you don't wish to receive marketing communications from us or participate in our ad-customization programs, simply indicate your preferences in your User account or by following the directions provided with the communication or advertisement.
Viewing and Downloading of Content
As with browsing web pages, when you watch content and advertising and access other software on our Website or through the Services, most of the same information is sent to us (including, without limitation, IP Address, operating system, etc.); but, instead of page views, your computer sends us information on the content, advertisement viewed and/or software installed by the Services and the website and time.
Denial of Collection
You may withdraw your consent to our collection of your personal data and/or information at any time by notifying us or call our customer service. In that event, we will not be able to identify you and provide you with a safe, smooth, efficient and customized experience while using our Website. Although you can browse through most of our Websites without giving any information about yourself, in some cases, personal information is required in order to provide the Services you request.
Disclosure of Information and Data
We may disclose personal information to respond to legal requirements, enforce our policies, respond to claims that a listing or other content violates the rights of others, or protect anyone's rights, property, or safety. Such information will be disclosed in accordance with applicable laws and regulations.
We may also share your personal information with third parties assisting our business operations under contract, including but not limited to fraud investigations and debt collection, with law enforcement or other government officials if required by law, and with other business entities, should we plan to merge with or be acquired by that business entity. LamboCellar requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable Malaysia personal data protection and consumer legislation from time to time.
Without limiting the above, in an effort to respect your privacy and our ability to keep the community free from bad actors, we will not otherwise disclose your personal information to law enforcement, other government officials, or other third parties without a subpoena, court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of the information is necessary to prevent imminent physical harm or financial loss or to report suspected illegal activity.
Sharing of Your Information
We may share your personal information, within or outside Malaysia, with:
- Third-party service providers under contract who help with our business operations: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, investigating frauds, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
- Third parties giving promotional offers: Sometimes we send offers to selected groups our users on behalf of other businesses. When we do this, we do not give that business your name and address. If you do not want to receive such offers, please adjust communication preferences in your User account.
- Other third parties to whom you explicitly ask us to send your information (or about whom you are otherwise explicitly notified and consent to when using a specific service).
- Law enforcement or other governmental officials, in response to a verified request relating to a criminal investigation or alleged illegal activity. In such events, we will disclose information relevant to the investigation, such as name, city, postal code, telephone number, email address, User ID history, IP address, fraud complaints, and purchasing and listing history.
- Brand Protection Program participants under confidentiality agreement, as we in our sole discretion believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity. In such events, we will disclose name, street address, city, postal code, country, phone number, email address, and company name.
- Other business entities, should we plan to merge with or be acquired by that business entity. (Should such a combination occur, we will require that the new combined entity follow this Policy with respect to your personal information. If your personal information will be used contrary to this policy, you will receive prior notice). For the avoidance of doubt, If Company has reasonable grounds to believe that any User is in breach of any of the terms of this Policy, Company reserves the right, in its sole and absolute discretion, to cooperate fully with governmental authorities, private investigators, all the rightful owner(s) or interest holder(s) and/or injured third parties in the investigation of any potential or ongoing criminal or civil wrongdoing. Further, Company may disclose the User's identify and contact information, or such other transaction-related data, if requested by a government or law enforcement body, private investigator, rightful owner or interest holder, and/or any injured third party or as a result of a subpoena or other legal action, or if Company is of the view, in its sole and absolute discretion, that it would be in its best interest to do so. Company shall not be liable for damages or results arising from such disclosure, and the User(s) agrees not to bring any action or claim against Company for such disclosure.
Using of Information from Website
We enable you to share personal information to complete transactions. When Users are involved in a transaction, they may have access to each other's name, user ID, email address, and other contact and postage information. In all cases, you must comply with data protection laws, and give other users a chance to remove themselves from your database and a chance to review what information you have collected about them.
You agree to use user information only for:
- fulfillment of the transaction through this website and purposes related to the transaction
- using services offered through this website (e.g. escrow, postage and fraud complaints)
- other purposes that a user expressly chooses
We use "cookies" (small files placed on your hard drive) on certain of our pages to help analyze our web page flow; customize our services, content, and advertising; measure promotional effectiveness, and promote trust and safety.
A few important things you should know about cookies are:
- Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session
- You are always free to decline our cookies if your browser permits, although doing so may affect your use of some of our websites or services
- You may encounter cookies from third parties on certain pages of the Website that we do not control (For example, if you view a web page created by another user, there may be a cookie placed by that web page)
Your password is the key to your account. Use unique numbers and letters and do not disclose your password to anyone. If you do share your password or your personal information with others, remember that you are responsible for all actions taken in the name of your account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify us and change your password.
We will never ask for your password by phone or e-mail, so if you receive such an inquiry, please report the incident to our customer service support in regards to the Account Security breach Article.
If you access our Website from a shared computer or a computer in an internet cafe, a PC room or a library, certain information about you, such as your user ID, activity or reminders from the Website, may also be visible to other individuals who use the computer after you. To protect your personal information or communication from being disclosed to others, you should log out and close the web browser after using our Website.
Changing of Personal Data
You can see, review and change most of your personal information by signing on to the Website. Generally, we will not manually modify your personal information because it is very difficult to verify your identity remotely. You must promptly update your personal information if it changes or becomes inaccurate. Once you make a public posting, you may not be able to change or remove it. Upon your request to the customer service, we will close your account and remove your personal information from view as soon as reasonably possible, based on your account activity and in accordance with applicable law. We do retain personal information from closed accounts to comply with law, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce our User Terms and Conditions, and take other actions otherwise permitted by law. Otherwise, your personal information will be destroyed by us once we confirm there is no use for it.
Children's Information and Privacy
LamboCellar does not direct any of our content specifically to children. Users of our LamboCellar website are required to be at least 21 years old, and any user under 21 is not an authorised user. Parents should be aware that there are parental control tools available online that you can use to prevent your children from submitting information online without parental permission or from accessing material that is harmful to minors. We will close any accounts used exclusively by such children and will remove and/or delete any personal data we believe was submitted by any child under the age of 21.
Your information is stored on our servers located in Malaysia. We treat data as an asset that must be protected and use lots of tools (encryption, passwords, physical security, etc.) to protect your personal information against unauthorised access and disclosure.
However, as you probably know, third parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse your personal information that they collect from the Website. Therefore, although we work very hard to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private.
Lambocellar.com uses 128-bit SSL (Secure Sockets Layer) encryption technology when processing your financial details. 128-bit SSL encryption is approximated to take at least one trillion years to break and is the industry standard.
Except as otherwise expressly included in this Policy, this document addresses only the use and disclosure of information we collect from you. If you disclose your information to others, whether they are buyers or vendors on our Website or other sites throughout the Internet, different rules may apply to their use or disclosure of the information you disclose to them. We do not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. We encourage you to ask questions and to review their privacy policies before you disclose your personal information to others.
We, and third parties, may from time to time make software applications downloads available for your use on or through the Services. These applications may separately access, and allow a third party to view, your identifiable information, such as your name, your user ID, your computer's IP Address, or other information such as any cookies that you may previously have installed or that were installed for you by a third party software application or website. Additionally, these applications may ask you to provide additional information directly to third parties. Third-party products or services provided through these applications are not owned or controlled by LamboCellar. You are encouraged to read the terms and other policies published by such third parties on their websites or otherwise.
We will certainly strive to deal with any complaint or grievance that you may have fairly and as soon as possible.